Invented by Puneet K. Gupta, INTELLECTUAL ADVANCE Inc
The INTELLECTUAL ADVANCE Inc invention works as followsThe software provides an interactive interface on a display of the appliance, providing input mechanisms for a user to enter search criteria and an initiation mechanism for the user to initiate a search using the entered criteria. The software displays an interactive interface in the appliance’s display, which provides input mechanisms for users to enter search criteria as well as an initiation mechanism to start a search based on the entered criteria.
Background for Knowledge Management System with Collective Search Facility
The present invention is in enterprise network communication, both externally and internally. It relates to software and tools that enable the categorization of resources and workflows as well as search engines.
With the advent of networked communication and research tools, organizations and companies have relied on these software-based tools to manage their enterprise activities. They also use them to streamline their workflow and improve service quality. Modern network-supported collaboration and communication tools include Email Applications (email, instant messaging, file sharing, etc. ), Network Collaboration Software (network collaboration software), Time Management Applications (time management), Central Directory Applications (central directory), Network Telephony Applications. These tools are usually packaged as Enterprise Solutions for Customer Relations Management, Internal Relations Management and Business-toBusiness (B2B). These solutions aim to improve the performance of an enterprise as a unit.
In an enterprise, it’s critical that the internal data needed to perform tasks is easily accessible and, once located, is immediately available to those who require it. A large enterprise faces several challenges related to the performance of human tasks, internal interactions and data retention and database management in relation to workflow. Knowledge workers are responsible for managing data in large organizations. They also manage how the data can be used and accessed, and they maintain and store the data within enterprise data stores. “It is essential that the data is accurate, reliable and easily accessible. It should also be able to be improved by adding and updating new data.
In many companies, workers who are responsible for creating workflows spend a lot of time searching the enterprise to find information that is relevant to their task. They must often wait for a knowledge worker to respond before they can order the data. There is no easy flow of data relevant to the task for the worker. When the worker uses an internal search engine, a lot of irrelevant information is often included with the search results. Only a small amount of the relevant data can be found.
Another issue that occurs in larger companies is that the knowledge of employee skills, human resources, ongoing projects and product data is not shared across divisions. A worker in sales may not know the expertise and personnel of workers in the manufacturing division of the same company. The worker may need to put in a lot of effort to find and distribute this kind of information if they are authorized to do so.
There are applications that try to centralize employee information, databases, and other information. This allows an employee who logs into the system via a desktop program to access this information. This approach has a problem in that it’s standardized, rigid, and requires complex procedures to access relevant information. Once accessed, the data is often outdated, irrelevant, or not validated as useful data or data that should be incorporated into the workflow. The data aggregation process and the updating of system databases to include relevant data do not happen as the workflow proceeds, but at a later stage. This means that the latest data may not be available.
Also, relevant data must be paired with or presented in a manner that complements other relevant data. Often, more abstract data are needed to help the worker understand the data they have accessed. The worker may not have immediate access to a supervisor or more knowledgeable worker who can help them understand the meaning of data sets. These frustrations are a constant struggle for enterprise personnel under the existing data-management and information-access systems.
At the time the present application was filed, a search tool or utility accepted search criteria and searched a limited and known set of data. For example, Google, and most other commercially-available search applications search the Internet network, returning URLs that are the addresses of websites where the search criteria is found. Enterprises, such as a company with an intranet, can also have a search feature to find data within the enterprise. It may work even if there are multiple locations, including those in different countries and continents.
It is not possible for a person outside of the enterprise to access sensitive information. It is still desirable for a worker to be able quickly and efficiently gather as much information as possible (intelligence) when acting or making decisions on behalf of an enterprise.
The need for systems and methods to allow workers to search outside of their enterprise’s protective cocoon, as well as inside, is evident. This means that the worker can search both inside and outside data repositories with the same search function.
The inventor of this application determined that, in many cases, a person searching for information based on certain criteria must perform separate searches and reconfigure them if they want to find the most information sources. The inventor of this application has determined that in many situations, a person who wants or needs to search for information according to certain criteria is limited to performing separate and reconfigured searches if they wish the search the broadest range of potential sources of information. The inventor determined that it was necessary to create a search function and facility that would allow a person to search for all digital sources available in one configuration. This means that they only need to enter a few search criteria, and launch the search once.
The inventor provides a search facility that consists of a computerized device coupled to one, or several, private enterprise networks, with data repositories connected, the appliance running software from a machine readable medium, and a gateway from one, or several, private enterprise networks, to one, or more, networks external to enterprise. The software displays an interactive interface in the appliance’s display, which provides an input mechanism to allow a user enter search criteria as well as an initiation mechanism to allow a user initiate a query using those criteria.
The inventor also provided a method of search that included the following steps: (a) entering search criteria into a window on an interactive interface of a computerized device coupled to one private enterprise network with connected data repositories. The private network includes at least one portal to one of more external networks to the enterprise.
In one embodiment, the inventor offers a software/hardware network system that allows employees and associates to collaborate and share resources in novel and new ways. In a preferred embodiment, the system dynamically manages enterprise contacts and the data generated by these contacts in a manner that allows for any-point distribution of knowledge and resources among collaborators. Below, the methods and apparatuses of the invention will be described in more detail.
FIG. A communications data network 100 that supports enterprise-centric knowledge management and collaboration is shown in FIG. The communications data network 100 comprises a set of network segments which are connected together. Network 100 comprises a wide-area network (WAN)104. WAN 104 can be an Internet network, or a corporate Intranet that is connected to the Internet. This may occur behind a firewall and still remain within the scope of the invention. WAN 104 is compatible with all Internet transport protocol, including data formats that are supported for electronic information pages (also known as Web pages).
WAN 104″ is further defined by a backbone network 107 that extends through it. This represents all the lines, equipment and access points which make up the entire network. There are therefore no geographical limitations to the application of the invention. Network 100 includes enterprise domain-n (101) and enterprise domain-1 (102) hereinafter called enterprise domain 101 and domain 102. Domains 101 or 102 can represent any company or enterprise to which the service provided by the present invention could be generally provided through a subscription by the company or by employees of those companies.
Enterprise Domain 101 includes a local network LAN 119 which is adapted for WAN and can be considered a part of WAN 107. LAN 119 can be connected to WAN 107 through an Internet Router 109, which is also connected to LAN 119 via a WAN Access Line 122. In one embodiment, the access to the service provided by the invention is browser-based. As is well known, each station 108 a – n includes a browser for network navigation. Enterprise 102 includes a LAN 113 that supports employee stations 110 a to n, and an Internet Router 111. Router 111 is connected to backbone 107 by a WAN line 123. In one embodiment, LAN 119 could be a corporate WAN (or Intranet) connected to Internet 104 or WAN 104 through an enterprise firewall. LAN 113 can also be an Intranet, or other similar network.
In this example, “A service domain 103” is shown. The service host 103 offers services to the enterprise domains 101 & 102. In this example, host 103 has a LAN 114 adapted as a segment for WAN 107. LAN 114 is connected to backbone 107 by an Internet Router (IR) 124, and a WAN Access Line 112. The method of WAN connection may vary between service hosts and enterprises. In a preferred embodiment, high-speed access to WAN is provided that has sufficient bandwidth for the efficient practice of this invention.
LAN 114 supports the Customer Relations Management (CRM), server 115. Server 115 can be used to manage subscription activities, registration activities, and billing. LAN 114 is able to support a session server 116 that runs a software application 118. In this embodiment, server 116 is enabled by software application 118. LAN 114 is supported by a data repository 117 that stores data arising from the client’s activity. This includes storing information about individuals or companies who work for them.
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